A quick question?
[email protected]We reply within 48 working hours.
Write to us
A mailbox held by human hands.
Every message lands in an inbox the three of us read. No ticketing, no AI on the front line. We reply within 48 working hours, often sooner when the subject is simple.
Partner host
[email protected]Listing claim, subscription, billing.
Press
Pitch, brand assets, dedicated contact: everything sits on a single page.
See the press room →Listing removal request
[email protected]Handled within 72 hours maximum, in line with GDPR article 14.
A few notes on the mailbox
Response times. Emails are read the same day when they arrive on a weekday, on Monday morning for those that land over the weekend. A personal reply arrives within 48 working hours, sometimes within 24 hours for simple subjects. For urgent matters (press deadline, fraudulent listing report, GDPR removal request), an email with "URGENT" in the subject line is handled in priority.
What we read, what we do not read. We read every email sent directly to contact@, hotes@, presse@, privacy@. We do not read newsletters, automated outreach campaigns, unsolicited sales pitches, or emails with no subject and no signature that look like spam.
What helps us reply quickly. Include the URL when the question is about a listing, attach a screenshot for a display bug, mention the city or region you are searching for when asking for a recommendation, and sign with a first name (a Slack thread that opens with "Hello" alone rarely gets a fast answer).