1. Purpose
These general booking terms (the “Booking Terms”) govern the traveller's use of the online booking service offered by Love in Room, as well as the contractual payment and cancellation rules applicable to their booking.
They do not govern the stay itself, which is covered by the contract entered into between the traveller and the host (Article 5).
2. Scope
The Booking Terms apply to any booking request sent from the Love in Room platform, available at loveinroom.fr and on its related sites.
They do not apply to listings presented on the platform that do not offer online booking. For those, Love in Room provides no contractual introduction and no payment.
The traveller accepts the Booking Terms when sending their booking request. The version accepted is recorded with the booking.
3. Love in Room's role
Love in Room is an online booking platform for romantic and unusual accommodation. It acts as a platform operator and intermediary between travellers and hosts.
Love in Room:
- provides and operates the platform;
- presents the listings published by hosts;
- allows, for certain listings, a booking request to be sent;
- passes that request on to the host;
- provides the technical infrastructure enabling the payment to be carried out;
- technically applies the agreed booking and cancellation rules;
- may facilitate the handling of a dispute between the traveller and the host;
- carries out the technical operations required for a refund where one is due.
Love in Room is not the provider of the accommodation, is not the operator of the establishment, is not a party to the accommodation contract, and does not guarantee the host's actual performance of the service.
Love in Room is not a payment institution and does not collect the price of the stay on its own account.
4. The host's role
The host is the professional who operates the accommodation, publishes the listing, sets its price and conditions, accepts or declines booking requests, and performs the stay.
The host is solely responsible for the reality, lawfulness, conformity, availability and performance of the service it offers, as well as for the accuracy of the information it publishes.
5. Accommodation contract
The accommodation contract is entered into directly between the traveller and the host. Love in Room is not a party to it and does not become one merely because it provides the platform, passes on the request or intervenes technically in the payment.
6. Information about listings
The information published about a listing — description, photographs, price, facilities, services, access and stay conditions — is provided and maintained by the host, under its sole responsibility.
The exact address of the accommodation and the host's contact details are provided to the traveller after acceptance of their request, in the booking confirmation email.
7. Booking request
The traveller selects dates, a type of stay (overnight or day use), the number of guests, where applicable extras, then provides their contact details and payment method.
The chosen dates are held for fifteen (15) minutes while the request is completed. After that period without validation, they are released.
Sending the request does not form the accommodation contract: it constitutes an offer by the traveller, subject to the host's acceptance.
8. Acceptance or refusal by the host
The host has twenty-four (24) hours from receipt of the request to accept or decline it.
In the absence of a reply within that period, the request is automatically declined.
In the event of refusal or no reply, no amount is due, no sum is charged and any sum held is released.
9. Formation of the contract
The accommodation contract is formed when the host accepts the request and the booking moves to “confirmed” status.
The contract is formed at that moment under both payment methods, including where payment is deferred and no sum has yet been charged.
The traveller receives an email confirmation bearing a unique booking reference, together with a personal link allowing them to view and manage their booking.
10. Price
The price is set by the host. It is displayed in euros, inclusive of taxes where taxes apply, and comprises the amount of the stay plus that of the extras billed online that have actually been selected.
The price displayed at the time of the request is the price due. It is not changed after acceptance.
Where the host has enabled them, the price also includes a flat cleaning fee and the tourist tax, added automatically to the booking. Unless otherwise stated in the listing, the price does not include services billed on site or “on request” services within the meaning of Article 19.
11. Payment
Card payments are processed by Stripe on the payment account attached to the host. Love in Room provides the interface and technical instructions enabling the payment to be carried out, but does not collect the price of the stay on its own account.
Card data is collected and stored by Stripe. Love in Room never has access to it.
The applicable payment method — immediate or deferred — is determined at the time of the request, indicated to the traveller before validation, and is not changed thereafter.
12. Immediate payment
When the request is sent, the booking amount is subject to a card authorisation: the sum is held on the traveller's payment method without being charged.
The charge is made at the time the host accepts the request.
In the event of refusal, no reply or expiry of the authorisation, the authorisation is released and no sum is charged. The time taken for the funds to become available again depends on the traveller's bank.
13. Deferred payment
For some bookings, in particular where the arrival date is distant, payment is deferred.
In that case:
- the payment method is saved at the time of the request, with no charge;
- the contract is formed on the host's acceptance, under the conditions of Article 9;
- payment is charged automatically approximately thirty (30) days before the arrival date, or upon acceptance if that occurs less than thirty days before arrival;
- the expected charge date is indicated to the traveller before their request is validated, then repeated in the confirmation.
If the charge fails, further attempts are made and the traveller is informed by email. If their bank requires additional authentication, or if the payment method is no longer usable, a secure link is sent to them so they can resolve the matter.
The price remains due for as long as the booking is not cancelled under the conditions of Articles 18 or 21. Non-payment does not in itself cancel or terminate the accommodation contract.
14. Gift card
A Love in Room gift card may be used to pay all or part of a booking, within the limit of its available balance and validity period.
The conditions for purchasing, validity and use of gift cards are set out in separate terms.
Using a gift card has no effect on the price due by the traveller: the card is applied against that price, it neither increases nor reduces it.
15. Mixed payment
Where the gift card balance is lower than the price of the booking, the card is applied up to its available balance and the remainder is paid by card, according to the applicable method (Article 12 or 13).
In the event of a refund, each portion is refunded to its origin: the portion paid by gift card is credited back to the gift card, the portion paid by card is refunded to the card. The portion paid by gift card is under no circumstances refunded in cash or by bank transfer.
16. The four cancellation policies
For each of its listings, the host chooses one of the following four policies. It is displayed to the traveller before their request is sent.
Periods are calculated by reference to the scheduled arrival date and time. Thresholds are inclusive: a cancellation occurring exactly at the threshold falls within the tier most favourable to the traveller.
Flexible
| Time of cancellation | Share of the stay refunded |
|---|---|
| 24 hours or more before arrival | 100% |
| less than 24 hours before arrival | 0% |
Standard
| Time of cancellation | Share of the stay refunded |
|---|---|
| 72 hours or more before arrival | 100% |
| less than 72 hours before arrival | 0% |
Firm
| Time of cancellation | Share of the stay refunded |
|---|---|
| 7 days or more before arrival | 100% |
| less than 7 days and 48 hours or more before arrival | 50% |
| less than 48 hours before arrival | 0% |
Strict
| Time of cancellation | Share of the stay refunded |
|---|---|
| 14 days or more before arrival | 100% |
| less than 14 days before arrival | 0% |
These percentages apply to the price of the stay. Extras are governed by Article 19.
17. The applicable policy is locked in
The applicable cancellation policy, and its version, are locked in on the booking at the time it is confirmed.
A subsequent change of policy by the host, or a change to the catalogue of policies by Love in Room, has no effect on bookings already confirmed.
The exact deadlines applicable to the booking are shown to the traveller on their booking page.
18. Cancellation by the traveller
The traveller may cancel their booking at any time using the personal link in their confirmation.
The sums refunded are determined by the policy locked in under Article 17 and by Article 19 for extras.
Where payment is deferred and no sum has yet been charged, cancellation ends the payment obligation to the extent of the portion no longer due under the applicable policy. If a portion remains due, it is charged or remains payable.
19. Extras
Extras offered by the host fall into three regimes, indicated on the listing:
- fixed price: the amount is added to the price and paid online with the booking;
- on request: passed on to the host, not priced and not charged by the platform; their price and availability are a matter for the host;
- included: included in the price, at no extra cost.
Extras paid online are refunded in full (100%) if the traveller cancels, whatever the applicable policy and whenever the cancellation occurs, with the sole exception of the no-show case provided for in Article 20.
Some services are mandatory where the host has enabled them: the cleaning fee (a flat fee per stay, distinct for an overnight stay and for day use) and the tourist tax (an amount per adult guest per night, overnight stays only, calculated on the declared number of guests). They are added automatically to the price, cannot be removed and follow the regime of extras paid online, including in the event of a no-show (Article 20). The tourist tax is collected on behalf of the host, who alone is responsible for declaring it and remitting it to the municipality; Love in Room does not collect it on its own account.
20. No-show
A traveller who does not arrive on the agreed arrival date, without having cancelled their booking, is deemed a no-show.
In that case, no sum is refunded: neither for the stay (0%), nor for extras paid online (0%).
21. Cancellation by the host
The host may cancel a confirmed booking before the arrival date.
In that case, all sums paid are refunded to the traveller: 100% of the stay and 100% of extras paid online, whatever the applicable cancellation policy and whenever the cancellation occurs.
This refund is without prejudice to the traveller's right to claim compensation from the host for any loss suffered as a result of that cancellation.
22. Refunds
Any sum refunded is refunded to the original payment method and according to the allocation provided for in Article 15 in the case of mixed payment.
Love in Room technically carries out the refund operations due. The time taken for funds to actually become available depends on the traveller's bank and is not controlled by Love in Room.
Where the refund concerns a sum that has not yet been charged, it takes the form of the extinction of the payment obligation to that extent, rather than a refund.
23. Deposit on account, not earnest money
Unless a mandatory provision provides otherwise, sums paid in respect of a confirmed booking constitute a deposit on account of the price of the service and not earnest money (“arrhes”) within the meaning of Article L.214-1 of the French Consumer Code.
The conditions under which the traveller may cancel their booking and obtain all or part of the sums paid are exclusively those of the cancellation policy applicable to their booking, subject to mandatory legal provisions.
24. No statutory right of withdrawal
In accordance with Article L.221-28(12) of the French Consumer Code, the right of withdrawal does not apply to accommodation services, other than residential accommodation, that must be provided on a specific date or during a specific period.
As bookings made on the platform concern accommodation on a specific date, the traveller has no statutory right of withdrawal.
Only the contractual cancellation policies in Article 16 apply.
25. Security deposit
Love in Room collects, holds and manages no security deposit of any kind.
If the host requires one, it is requested and handled directly by the host, outside the platform, and is governed exclusively by the accommodation contract.
26. Traveller's obligations
The traveller undertakes to:
- provide accurate information, in particular their identity, contact details and the number of guests;
- use a payment method of which they are the legitimate holder;
- respect the premises, the facilities and the establishment's house rules;
- be answerable for the people they host or bring with them;
- refrain from any unlawful use of the accommodation;
- comply with the conditions of their booking, in particular timings and guest capacity.
The traveller is answerable for damage attributable to them, under the applicable law and the accommodation contract.
27. Host's obligations
The host undertakes in particular to provide the booked service, in accordance with its description, to keep its availability up to date, to welcome the traveller on the advertised terms, and to comply with the regulations applicable to its establishment.
These obligations are set out in the terms and conditions of sale entered into between the host and Love in Room. They benefit the traveller within the limits of the accommodation contract, to which Love in Room is not a party.
28. Love in Room's liability
Love in Room is answerable for its own obligations as a platform operator: providing the platform, faithfully passing on the request, technically carrying out payment instructions, and correctly applying the cancellation policy locked in on the booking.
Love in Room cannot be held liable for consequences resulting directly from an act attributable to the host, the traveller, a third party, a case of force majeure or an event reasonably beyond its control. Its liability may still be engaged for breaches personally attributable to it, under the conditions provided for by law.
The following fall within the host's responsibility, not Love in Room's:
- performance of the stay, its quality, its conformity, safety, hygiene, facilities, access and reception;
- information published about the listing, its accuracy and its updating;
- the availability displayed and double bookings resulting from the calendar it keeps;
- a cancellation it decides upon, without prejudice to Article 21;
- services agreed directly with the traveller outside the platform, and sums paid outside it.
Events beyond Love in Room's control include in particular force majeure, the act of a third party, a failure of communication networks and unavailability of the payment provider's services.
Nothing in these Booking Terms limits rights that the consumer cannot lawfully waive.
29. Availability of the platform
Love in Room endeavours to keep the platform available, without being bound to do so continuously.
Access may be interrupted, in particular for maintenance, updates, security requirements or because of a technical provider. Such an interruption does not, in itself, constitute a breach by Love in Room.
Its liability may still be engaged for breaches personally attributable to it, under the conditions provided for by law.
30. Disputes relating to the stay
Any complaint about the stay — conformity, quality, reception, facilities, performance — must be addressed directly to the host, who alone is responsible for it.
The traveller may report the dispute to Love in Room from their booking page. Love in Room may then facilitate exchanges between the parties and, where a refund is due, technically carry out that operation.
This involvement confers on Love in Room no role as arbitrator, does not bind it to any particular outcome, and does not make it a party to the accommodation contract.
31. Complaints against Love in Room
Any complaint concerning Love in Room's own obligations may be sent to [email protected], quoting the booking reference concerned.
32. Mediation
Dispute with Love in Room. In accordance with Articles L.612-1 et seq. of the French Consumer Code, a traveller acting as a consumer may, after a written complaint has remained unsuccessful, refer the matter free of charge to the consumer mediator appointed by Love in Room:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
[email protected]
cm2c.net/declarer-un-litige.php
This mediation may only be used for a dispute between the traveller and Love in Room.
Dispute with the host. For a dispute concerning the stay, the traveller must contact the consumer mediator appointed by the host, whose details the host is required to provide. Love in Room does not hold that information and therefore cannot provide it.
33. Personal data
The personal data processing carried out in connection with a booking is described in our privacy policy.
34. Electronic evidence
The records kept by Love in Room and its technical providers — in particular the timestamp of the request, the host's acceptance, the version of the Booking Terms accepted, the cancellation policy locked in and the payment operations — are admissible as evidence between the parties.
The traveller retains the right to provide evidence to the contrary by any means.
35. Changes to the Booking Terms
Love in Room may amend the Booking Terms. The version applicable to a booking is the one accepted when the request was sent, recorded with the booking, and is unaffected by any later amendment.
36. Governing law
The Booking Terms are governed by French law.
Protective provisions of the law of the consumer's country of habitual residence that cannot be derogated from by agreement continue to apply.
Failing an amicable settlement, disputes fall to the courts having jurisdiction under the ordinary rules. A consumer may bring proceedings either before the court of the place where they were domiciled when the contract was concluded or when the harmful event occurred, or before the court of the defendant's domicile.
37. Contact
Love in Room — Nicolas Lipowiez, sole trader
437 avenue Aristide Briand, 83160 La Valette-du-Var, France
[email protected]
38. Version
Version cgr-v4-2026-10-17. Supersedes cgr-v3-2026-09-22.
The version accepted by the traveller is recorded with their booking and remains binding for that booking.